Refund and Returns

At meldoniumshop, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy outlined below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• The return request must be made within 30 days of receiving the item.
• Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.

How to Return an Item

1. Contact Us: Email us to request a return authorization. Provide your order number and a brief explanation of the reason for the return.
2. Prepare the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3. Return Shipping: You will be provided with instructions for returning the item. Please note that you are responsible for the return shipping costs unless the item is defective or was shipped incorrectly.
4. Send the Item: Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return is received.

Refunds

• Processing Time: Once we receive the returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 7-10 business days.
• Shipping Costs: Shipping costs are non-refundable, and you are responsible for paying for the return shipping unless the item is defective or incorrect.

Exchanges

If you need to exchange an item, please follow the same procedure as for returns. Contact us to request an exchange, and we will assist you with the process.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to us. We are here to help and ensure your satisfaction.